:root{
  --bg:#f4f6f8;--card:#fff;--text:#1d2733;--muted:#66737f;--line:#e2e7ec;
  --brand:#0f6e6e;--brand-2:#0b5757;--brand-soft:#e3f2f1;
  --warn:#b45309;--warn-soft:#fff4e0;--bad:#b42318;--bad-soft:#fdecea;--ok:#15803d;--ok-soft:#e6f6ec;
  --info:#1d4ed8;--info-soft:#e8efff;--radius:10px;
}
*{box-sizing:border-box}
html,body{margin:0;padding:0}
body{font:15px/1.5 system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;background:var(--bg);color:var(--text)}
a{color:var(--brand)}
h1{font-size:1.45rem;margin:.2rem 0 1rem}
h2{font-size:1.15rem;margin:1.4rem 0 .6rem}
h3{font-size:1rem;margin:1rem 0 .4rem}
.muted{color:var(--muted)}
.small{font-size:.86rem}
.top{display:flex;align-items:center;gap:1rem;background:#fff;border-bottom:1px solid var(--line);padding:.55rem 1.2rem;position:sticky;top:0;z-index:10}
.brand{display:flex;align-items:center;gap:.5rem;font-weight:700;text-decoration:none;color:var(--text)}
.logo{display:inline-grid;place-items:center;width:30px;height:30px;border-radius:8px;background:var(--brand);color:#fff;font-size:.8rem}
.tenant{color:var(--muted);font-size:.9rem;border-left:1px solid var(--line);padding-left:1rem}
nav.main{margin-left:auto;display:flex;gap:.2rem;flex-wrap:wrap}
nav.main a{padding:.4rem .7rem;border-radius:8px;text-decoration:none;color:var(--text)}
nav.main a.active,nav.main a:hover{background:var(--brand-soft);color:var(--brand-2)}
.badge{display:inline-block;min-width:1.4em;padding:0 .4em;border-radius:99px;background:var(--warn);color:#fff;font-size:.75rem;text-align:center}
.menu-btn{display:none;margin-left:auto;background:none;border:1px solid var(--line);border-radius:8px;padding:.3rem .6rem;font-size:1.1rem}
.impersonate{background:var(--warn-soft);color:var(--warn);padding:.4rem 1.2rem;font-size:.9rem}
.wrap{max-width:1250px;margin:0 auto;padding:1.2rem}
.narrow{max-width:460px;margin:7vh auto;padding:1rem}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:1.1rem 1.2rem;margin-bottom:1rem}
.flash{padding:.7rem 1rem;border-radius:8px;margin-bottom:1rem;background:var(--ok-soft);color:var(--ok)}
.flash.err{background:var(--bad-soft);color:var(--bad)}
.flash.warn{background:var(--warn-soft);color:var(--warn)}
label{display:block;font-weight:600;font-size:.88rem;margin:.7rem 0 .25rem}
label.check{font-weight:400;display:flex;gap:.5rem;align-items:flex-start}
input[type=text],input[type=email],input[type=password],input[type=number],input[type=date],input[type=url],select,textarea{
  width:100%;padding:.55rem .65rem;border:1px solid #cbd3db;border-radius:8px;font:inherit;background:#fff}
textarea{min-height:110px;resize:vertical}
input:focus,select:focus,textarea:focus{outline:2px solid var(--brand-soft);border-color:var(--brand)}
.hint{color:var(--muted);font-size:.83rem;margin-top:.2rem}
.btn{display:inline-block;padding:.5rem .95rem;border-radius:8px;border:1px solid var(--brand);background:var(--brand);color:#fff;font:inherit;font-weight:600;cursor:pointer;text-decoration:none;line-height:1.3}
.btn:hover{background:var(--brand-2)}
.btn.sec{background:#fff;color:var(--brand)}
.btn.sec:hover{background:var(--brand-soft)}
.btn.bad{background:#fff;color:var(--bad);border-color:#e6b3ae}
.btn.small{padding:.3rem .6rem;font-size:.85rem}
.btn-row{display:flex;gap:.5rem;flex-wrap:wrap;align-items:center;margin-top:1rem}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:0 1rem}
.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:0 1rem}
table{width:100%;border-collapse:collapse}
th,td{text-align:left;padding:.55rem .6rem;border-bottom:1px solid var(--line);vertical-align:top}
th{font-size:.8rem;text-transform:uppercase;letter-spacing:.03em;color:var(--muted);font-weight:600}
tr.click{cursor:pointer}
tr.click:hover td{background:#fafcfd}
tr.unread td{font-weight:600}
.tabs{display:flex;gap:.3rem;flex-wrap:wrap;margin-bottom:1rem}
.tabs a{padding:.4rem .8rem;border-radius:99px;background:#fff;border:1px solid var(--line);text-decoration:none;color:var(--text);font-size:.9rem}
.tabs a.active{background:var(--brand);border-color:var(--brand);color:#fff}
.tabs a .n{opacity:.7;margin-left:.3rem}
.pill{display:inline-block;padding:.08rem .55rem;border-radius:99px;font-size:.78rem;font-weight:600;background:#eef1f4;color:#44515c;white-space:nowrap}
.pill.neu{background:var(--info-soft);color:var(--info)}
.pill.rueckfrage{background:var(--warn-soft);color:var(--warn)}
.pill.beantwortet,.pill.erledigt{background:var(--ok-soft);color:var(--ok)}
.pill.spam{background:var(--bad-soft);color:var(--bad)}
.pill.airbnb{background:#ffe8ec;color:#c2185b}
.pill.email{background:#eef1f4}
.toolbar{display:flex;gap:.6rem;align-items:center;flex-wrap:wrap;margin-bottom:1rem}
.toolbar form{display:flex;gap:.4rem}
.toolbar input[type=text]{width:260px}
.spacer{flex:1}
.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:1rem}
.msg{border:1px solid var(--line);border-radius:var(--radius);background:#fff;margin-bottom:.8rem}
.msg .head{display:flex;gap:.6rem;align-items:baseline;padding:.6rem .9rem;border-bottom:1px solid var(--line);font-size:.9rem;flex-wrap:wrap}
.msg .head .who{font-weight:600}
.msg .head .when{margin-left:auto;color:var(--muted);font-size:.85rem}
.msg .body{padding:.8rem .9rem;white-space:pre-wrap;word-wrap:break-word}
.msg.out{border-left:4px solid var(--brand)}
.msg.in{border-left:4px solid #94a3b8}
.msg.note{background:#fffbea;border-left:4px solid #eab308}
.msg.system{background:transparent;border:none;color:var(--muted);font-size:.85rem;padding:.1rem .3rem;margin-bottom:.5rem}
.msg .body details{margin-top:.6rem}
.msg .body details summary{cursor:pointer;color:var(--muted);font-size:.85rem}
.suggest{border:2px solid var(--warn);background:#fffdf7}
.suggest.sure{border-color:var(--ok)}
.conf{display:inline-flex;align-items:center;gap:.4rem;font-weight:600}
.bar{width:90px;height:8px;border-radius:99px;background:#e5e7eb;overflow:hidden;display:inline-block}
.bar i{display:block;height:100%;background:var(--warn)}
.bar.hi i{background:var(--ok)}
.bar.lo i{background:var(--bad)}
ul.points{margin:.3rem 0 .6rem;padding-left:1.2rem}
.side dl{display:grid;grid-template-columns:auto 1fr;gap:.25rem .8rem;margin:0;font-size:.9rem}
.side dt{color:var(--muted)}
.side dd{margin:0;word-break:break-word}
.kpi{display:grid;grid-template-columns:repeat(4,1fr);gap:1rem;margin-bottom:1rem}
.kpi .card{margin:0}
.kpi b{display:block;font-size:1.5rem}
.att{display:inline-block;margin:.2rem .4rem 0 0;padding:.15rem .5rem;border:1px solid var(--line);border-radius:6px;font-size:.85rem;text-decoration:none}
.empty{padding:2rem;text-align:center;color:var(--muted)}
.public h1{text-align:center}
.public .logo-big{display:block;text-align:center;margin-bottom:1rem;font-weight:700;font-size:1.3rem}
code{background:#eef1f4;padding:.05rem .3rem;border-radius:4px;font-size:.88em}
pre{background:#0f172a;color:#e2e8f0;padding:.8rem;border-radius:8px;overflow:auto;font-size:.82rem;max-height:420px}
@media (max-width:900px){
  .ticket-layout{grid-template-columns:1fr}
  .grid2,.grid3,.kpi{grid-template-columns:1fr}
  .menu-btn{display:block}
  .tenant{display:none}
  nav.main{display:none;position:absolute;top:100%;left:0;right:0;background:#fff;flex-direction:column;padding:.5rem;border-bottom:1px solid var(--line)}
  body.nav-open nav.main{display:flex}
  .toolbar input[type=text]{width:100%}
  .hide-m{display:none}
  .wrap{padding:.8rem}
}